About the SmartServ Product
SmartServ is a Product of Service/Warranty ticketing system to issue tickets by aiding service providers to track and resolve it.
The Solution which is available on Mobile App and Website have the following features –
• Allows consumer to create tickets from SmartServ app and track its progress. i.e. Help desk ticket resolution system through for entire lifecycle
• Ease for providers/field staff to view and act on issues reported by consumers in SmartServ app. Includes efficient reporting and feedback via app
• Simplifying managing of services – Ticket diagnostics with Dashboards
• Strong feature – Simple and Easy-to-use
• Comprehensive access control levels
• Configuration levels – User Interface, User, Client, Language
• Terminologies can be customized based on Client business
Technology
|
Area |
Technology Used |
Reason for Selection |
|
User Interface |
Angular / Java Scripts |
Single Page Load |
|
Mobile App |
React Native |
Single Code Base for both Android and iOS |
|
Back End |
Java Micro Services |
Easy to Scale App. |
|
Database |
MySQL |
Ease and Epertise |
|
Amazon RDS – |
AWS RDS backup mechanism is integrated with AWS service which eases things on backup and recovery |
|
|
Back End Hosting |
Amazon Web Services |
High Avalability / Strong reputation |
Leveraged the cross-platform technology i.e. React Native for both iOS & Android app
