Enterprises, irrespective of size and the products they offer, need tools that drive businesses to achieve excellence consistently. As technologies continue to develop rapidly, it becomes pertinent to stay ahead of the needs of the customers and enhance internal operations.
A well implemented product or service can set you apart in an industry, but going that extra mile to ensure productivity across business segments is a key contributor to any business, which is what a Helpdesk Ticketing System provides, by affording critical task management, staying on top of important issues and extracting insightful information that helps improve processes & optimize resources.
SmartServ is an all-round, multi-faceted and customisable Helpdesk Ticketing System designed by the profoundly skillful team at Smart Sight Innovations to address the needs of organisations at every level, right from the early start-up to an established institution.
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Features of Helpdesk Ticketing System
Dashboard
A complete overview of all operational aspects right from day to day tasks, to project synopses.
Ticket Management Software
An integral aspect for singular ticket control right from creation of tickets to assigning and closure.
Admin Controls
Provides admin with necessary controls on user, entity and service provider management, with notifications for important developments.
Deep Customisation
Track anything and everything with SmartServ’s interface and create multiple fields to prioritize important information.
Convenient Integration
Connect SmartServ to other tools and services that you use frequently and track all your work in one place to declutter your workspace and save time.
Remote Access
With our robust remote access, use all aspects of SmartServ anytime, anywhere.
Ancillary Features
Use our helpdesk ticketing system to implement important reminders, email notifications, dynamic search and data export.
Versatile Support
Right from the time of on-boarding, our team is available for guidance and support at all steps to help you get the best of SmartServ.
Looking for Ticket Tracking Software?
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Why choose us for Helpdesk Ticketing System Services
Increase brand loyalty with friendly customer support
Customizable dashboard provides complete overview
Assign tickets with reminders to team members
Easy compatibility for desktop, mobile or tablet
Ticketing System Software converts calls and emails into tickets
Let your data speak with custom reports
Admin and agent friendly interface
Easy installation and setup of Ticketing System Software
Highly intuitive UI needs minimum training
Internal messaging service for quick turnaround
Our Clients
We have been consulting with Smart Sight Innovations for providing us with solutions for integrating our Apex – School websites. They have designed our website to portray the educational experience we provide. We have found them cost effective and they have helped us consolidate our website infrastructure. The websites have been so designed that it can be maintained without the need for high technical competence. They have good UI capability and we find them scalable to meet our growth plans.
We feel truly grateful to have you as a Technology partner. We are thoroughly impressed by your work, services, and the support you provided. We appreciate the spirit of each team member. You provided needful suggestions which would help LWAY to grow as a company. We had a great experience working with you and we look forward to work with you again on our future projects.
We are enthralled to share with you the amazing experience of working with Smart Sight Innovations because of which Thykn is growing. Smart Sight have guided and helped us with their good service. We really appreciate the one to one attention they provide which is rare to find in today’s day and age. Their suggestions have really helped a lot. We surely recommend them.
SSI has understood our business pain-points like no one else. Their prompt support and innovative solutions have made our business smooth. We now save a lot of time from maintaining our records.
We have been closely working with SSI for our e-commerce website and mobile app development. It is good and comfortable working with their team. They are active and have always been open to suggestions for improvement in the developing features.
